Exciting Features of Google Analytics 4 for Online Stores

The new variant of Google Analytics, GA4 is still going through the development phase, and Google is shipping new features almost every week. While there is still a lack of feature parity compared to Universal Analytics, it also offers some exciting features — especially for online stores and retailers. In this post, I will touch base with some key Google Analytics 4 differences and features that are especially important for online stores. GA4 includes a variety of innovative features that weren’t present in the paid version of Analytics 360.

GA4 Brings the Best Funnels Ever

Funnels have always been the weakest point of Google Analytics. You only have the option to create a 5-step funnel with the page path breakdown. That means you could only make funnels for unique URLs. The more advanced and in-depth funnel features were only available in the paid Analytics 360. Now, most of these funneling features and even more are being moved into GA4 as well which is great for online stores and businesses. Some of the essential funnels include the following:

Open Funnels: The users can enter these funnels at any step instead of having to start from step #1 which reduces the barrier to entry.

Open Funnels in GA4.
Open Funnels in GA4.

Trended Funnels: You can now see how the funnel behavior changes over time. Each step is shown in a graph in a more visualised manner instead of a classic funnel view.

Trended Funnel Graph
Trended Funnel Graph
Standard Funnel Graph
Standard Funnel Graph

Time-Based Tracking in Funnels: You can now see the time-spent at each step of the funnel which will allow online stores to optimize steps that are creating friction.

Time based tracking funnel

What happens next: You now have the ability to see event-based metrics on what happens next after each funnel step.

What happens next

Advanced Path Analysis: Not only the defined funnels; but also detailed path analysis combined with page views and events. It is very flexible and again can be broken down into different types of events.

Advanced Path Analysis

Audiences & Funnels: You can easily create audiences depending on where they enter or exit the funnels that we have defined. I will discuss more in the “audiences” section.

10-steps: GA4 allows you to use 10-steps in the funnel while UA only allowed 5-steps.

Brand New Audience Builder

Audiences are so important for remarketing, segmented reports, understanding user behavior, and customizing your Analytics setup. Google Analytics 4 allows you to create complex, in-depth audiences and conversions such as:

  • The users who came to your store from a blog post AND watched a video BUT didn’t make a purchase,
  • The users who spent a minimum of 3 minutes on 3 different products pages BUT didn’t make a purchase,
  • The users who purchased more than $75+ in their last session,
  • The users who purchased Product A AND Product B but ONLY who came from Facebook Ads

These were just basic examples to show how far you can go with the new audience builder.

You can also easily create an audience by simply choosing a specific step and right-clicking the related part of your funnels.

Segments to the Next Level

New Duration Option
You want to stop showing your app to purchasers but not permanently? You can use this option to ONLY include users in this funnel within a specific time frame. EG: Purchasers but limited to 30 days.

Audience Membership Duration — Google Analytics 4
Audience Membership Duration — Google Analytics 4

New Time-Based Sequences
You can limit a sequence with time constraints.

Time-Based Sequences in Google Analytics 4
Time-Based Sequences in Google Analytics 4

New Exclusion Option
You can exclude any type of users — for example the ones that made a refund.

Audiences & Segment Exclude Options
Audiences & Segment Exclude Options

New Event Condition Scoping Option
We have a brand new event condition scoping option that allows you to choose if the conditions should meet within the same session, event, or all sessions.

New Event Condition Scoping Option

Better User/Client Recognition

In the UA, you had a separate view for User-ID reports that means you couldn’t see the user-ID reports together with anonymous users. In GA4, you get a consolidated view.

Apart from that, there is another important improvement. GA4 tries to recognize the user across devices using User-ID (if defined), Google Analytics Client ID (Cookie-ID), and also Google Signals (logged-in Google users). In this way, you have a strong chance to recognize the user across devices and acquire insightful reports. Don’t forget to enable Google Signal from the Data Settings > Data Collection.

Google Signals in Google Analytics 4
Google Signals in Google Analytics 4

Other Cool GA4 Features

GA4 is shaping up to be a revolutionary product with many great features. It is hard to include everything in a single post. I will list down some other features that I highly appreciate:

BigQuery Integration:
This is another former-paid Analytics 360 feature. You can integrate your GA4 with BigQuery and send your raw data to BigQuery.

Improved Real-time Reports:
Many positive changes have been made in real-time reports. It is more in-depth, custom dimensions are visible, and API is also available.

AI-Powered Estimations:
Once enough data is collected, GA4 will provide AI-powered predictive metrics such as Revenue Prediction, Churn Probability, Purchase Probability, and many others.

Predictive Audiences:
This feature enables you to build an audience depending on their future behavior – for example, you can build an audience for ‘likely 7-day purchasers’ that includes users who are likely to make a purchase in the next 7 days.

Google Analytics 4 is constantly getting updates and features so it’s next to impossible to cover everything in a single post. That being said, we are here and we will keep creating written and video content to keep you informed. Stay tuned!

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